Kaluku Cottages - Terms & Conditions

About this Website

The www.kalukukafe.com website is owned and operated by Kaluku Cottages - Jl Panrang Luhu, Bira, South Sulawesi, Indonesia.

Your use of this website, including the booking and enquiry forms, information, text, photos, images, graphics and materials provided on or via the website is governed by the following Terms & Conditions and our Copyright and Privacy policies. By using this website you agree to be bound by these Terms & Conditions.

Please read the following terms & conditions carefully. You must not accept any booking unless you understand and agree with the following:

1. Booking Requests & Enquiries

We strive to respond to all booking requests and enquiries as soon as possible, usually within one hour. We will confirm the availability of the room you have requested, or provide answers to your questions. Your email will have instructions on how to complete your booking.

You will need to reply to this email within the time specified in your email. Your response to this email confirms that you have read and understood all of the booking Terms & Conditions set out below.

Pre-payment is required to complete your booking.

2. Pricing Policy

All prices are correct at time of publishing and are subject to change. Whilst every effort is made by us to provide current and correct quotes for your stay, Kaluku Cottages will not be held responsible for human error in quoting tariffs and reserves the right to correct or adjust prices incorrectly quoted.

3. Check-in Time

Check-in time is from 2:00pm on the day of your arrival.

4. Late Check-in

If you plan on arriving after 8:00pm, please notify us in advance to ensure one of our staff is available to greet you. Unless you have arranged for a late check-in, Kaluku Cottages will not be responsible if you have difficulties checking in after 8:00pm.

5. Check-out Time

Check-out time is by 11:00am on the day of your departure.

6. On Arrival

On arrival guests will be asked to present their Booking Confirmation to our Reception staff, and provide their passport or KTP for identification. You will be required to complete and sign a Kaluku Cottages Registration Form, and accept the Terms & Conditions of your stay.

Once these formalities are complete you will be given the keys to your room.

7. Booking Amendments

a) It is your responsibility to notify Kaluku Cottages immediately if there are any changes to your arrival/departure dates, and any amendments to your booking will be dependent on room availability at the time of the request. Please Note: Prior bookings will always take precedence over requests to extend your stay.

b) If the number of people booked to share the bungalow or cottage changes (ie. extra guests), we must be notified immediately of the revised number of people booked so a new rate can be confirmed and extra beds prepared. Confirmations are subject to re-issue if incorrect through error or omission and the guest accepts the liability to then pay the correct cost or to forfeit the booking.

8. Cancellation & Refund Policy

High Season Policy

High Season is defined as: 1st July to 15th September, and 24th December to 4th January.

High season also includes any booking during national & joint holiday periods (including both the day before and after). These include Chinese New Year, Easter, Lebaran Idul Fitri, Lebaran Haji, Independence Day, Christmas and New Year.

The following Cancellation & Refund Policy applies during High Season:

a) Cancellation made more than 30 days prior to check-in - Full Refund (less any fees incurred).

b) Cancellation/alteration made less than 30 days prior to check-in - No Refund.

Group Booking Policy

A "Group Booking" is defined as three (3) or more rooms booked by one person (or agent), for several guests all travelling together as one group, 365 days of the year. The Low Season Policy does NOT apply to ANY Group Booking.

The following Cancellation & Refund Policy applies to ALL Group Bookings, ALL year round:

a) Cancellation made more than 30 days prior to check-in - Full Refund (less any fees incurred).

b) Cancellation/alteration made less than 30 days prior to check-in - No Refund.

Long-Stay Policy

A "Long-Stay" is defined as a booking of seven (7) days or more. A minimum stay period applies to receive discounted rates. The Low Season Policy does NOT apply to ANY Long-Stay Booking.

The following Cancellation & Refund Policy applies to ALL Long-Stay Bookings, ALL year round:

a) Cancellation made more than 30 days prior to check-in - Full Refund (less any fees incurred).

b) Cancellation/alteration made less than 30 days prior to check-in - No Refund.

Low Season Policy

Low Season is defined as 5th January to 30th June, and 16th September to 23rd December. Low Season excludes any booking during national & joint holiday periods (see High Season above).

The following Cancellation & Refund Policy applies during Low Season:

a) Cancellation made more than 30 days prior to check-in - Full Refund (less any fees incurred).

b) Cancellation made between 30 days and 14 days prior to check-in - 50% Refund (less any fees incurred).

c) Cancellation made less than 14 days prior to check-in - No Refund.

We recommend that you protect yourself with travel insurance when travelling to Indonesia.

Please Note: We incur a 6% processing fee on all PayPal payments. This will be charged on any cancellation with PayPal, and any refund will be credited back to the original account used for pre-payment. Exchange rates change on a daily basis and Kaluku Cottages is not liable for any variance in the rate at the time of refund.

9. Early Departures

Our business depends on maximizing occupancy, and unfortunately early departures often result in empty rooms which can be difficult to fill on short notice. We ask for your understanding that an early departure will also be handled as a cancellation (see our Cancellation & Refund Policy).

10. No Show (non-arrival)

No refund will be given in the event of a "No Show" or non-arrival. We recommend that you protect yourself from unforeseen circumstances when you are travelling in Indonesia with travel insurance.

11. Accommodation

Every effort is made by us to ensure that your accommodation is of the type you have requested with the facilities you have asked for. Occasionally however, circumstances beyond our control or without our knowledge may occur. Under such conditions every effort will be made to meet your requests, however please note Kaluku Cottages will not be responsible for any loss, inconveniences or liabilities arising from these circumstances.

12. Damage & Loss

Any damage, breakage or losses to the property, furniture or furnishings by the guest must be reported to Reception at Kaluku Cottages immediately. The guest will incur a repair/replacement cost if the damage is deemed wilful.

NB: The loss or damage to your room keys, any AC remote or TV remote, or to the hammocks provided in your room will incur a replacement cost of Rp500,000 - per item.

13. Wi-Fi - "Fair Use Policy"

Kaluku Cottages offers free wireless internet for guests who accept the following Terms and Conditions:

a) Free Wi-Fi is provided to help you stay connected during your stay, and is suitable for emailing, general web surfing, and social networking ONLY.
b) Streaming large media files, watching movies or YouTube, or gaming is NOT permitted.
c) Any Wi-Fi passwords provided to you must not be disclosed to any other person for any reason.

Wi-Fi Disclaimer
d) You use this service at your own risk.
e) We do not warrant the service will be interruption free, timely, secure, error free or will meet your requirements.
f) We are not responsible for any data you transmit or receive while using the service.

14. Security & Complaints

a) Excessive noise is not permitted at Kaluku Cottages as it can cause disruption to other guests and neighbours. Security may be called to investigate complaints of excessive noise or anti-social behaviour incurring a charge for call out. After one warning guests may be evicted for breeching any of these Terms & Conditions.

b) Please Note: Topless or nude sunbathing and swimming is strictly prohibited!

15. Privacy

Your privacy is important to Kaluku Cottages. Please read our Privacy policy for details on how we collect and handle your personal information.

16. Links

This website may contain links to other sites. These links are meant for your convenience only. Kaluku Cottages makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from this website, or sites linking to this website.

17. Copyright Information

Kaluku Cottages has a very strict policy on Copyright and Copyright Infringement. Please read our Copyright policy for more details.

18. Disclaimer

a) Please Note: www.kalukucottages.com is the only authorized website to receive booking enquiries, confirm bookings and accept payments. Any bookings or payments made through third party websites or on-line booking sites are unauthorized, and as such, will not be recognized by Kaluku Cottages.

b) Kaluku Cottages does not accept liability for any indirect or consequential loss arising out of the use of or connected with the website or for any services provided by the website.

c) Whilst we take every precaution to avoid double bookings, on rare occasions this may occur. This may happen when we agree to a booking (1) and then a subsequent booking (2) is inadvertently processed and entered into our system before the first booking (1). In such a case, the booking first agreed to (1) takes preference and the latter booking (2) will be cancelled. Any booking payment paid by the latter booking will be refunded in full. Kaluku Cottages will not be liable under such circumstances.

19. Changes to these Terms & Conditions

Kaluku Cottages reserves the right to make amendments to these Terms & Conditions at any time. If you have objections to any of our Terms & Conditions, you should not proceed with a booking.

Further Information

If you have any questions regarding these Terms & Conditions please contact us via the enquiry form on our Contact Us page.

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